Patients & Family Bill of Rights and Responsibilities
Being a valued patient in the Dubai Health Authority, you and your family have the following Rights:
- Fully understand and practice all your rights.
- Receive impartial care and respect of your personal values and beliefs from all staff without discrimination.
- Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your illness and/or your injury.
- Receive immediate care in emergency cases.
- Know the identity (name & specialty) of the physician responsible for your care.
- Receive comprehensive information about your diagnosis and proposed treatment.
- Have an interpreter (upon availability) if the language presents a barrier to understanding details of your comprehensive medical care.
- Give your written General Consent for treatment at DHA upon admission to the hospital / specialized center.
- Give your written informed consent before any surgery/treatment.
- Participate in your care decision-making.
- Obtain a medical report and a copy of medical test results.
- Expect privacy during the performance of all examinations, procedures, and treatment at the hospital/specialized center, and DHA maintains confidentiality of all your information.
- Choose the treating team doctor (upon availability and upon operational needs).
- Refuse the treatment.
- Refuse examination or follow-up of your treatment details by any person not directly responsible for your care.
- Be protected during treatment from any physical, verbal or psychological assault.
- Receive information from the treating doctor about donation process.
- Have a family member or guardian as an escort depending on your availability and your health status.
- Receive complete explanation of causes to be transferred to another care center, consequent obligations and alternatives.
- Receive – upon your request – an itemized bill explaining all charges regardless paid by yourself or by other sources.
- You have the right to suggest and complain on services through the following: Customer Relation Offices hospitals /specialized centers, eComplaint system or by calling this free number (800342).
- View your medical record under the supervision of the treating doctor or medical team staff.
- You have the right to get appropriate assessment and management of pain.
- In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you on all related issues including potential benefits and risks, therapeutic alternatives and medical research protocol details.
- If you are asked to participate in a medical research, you have the right to give a written consent or refuse.
- DHA is committed to provide terminally ill and dying patients with decent and compassionate care.
- Get a second opinion within or outside the hospital/center without fear of compromise to your care.
Being a valued patient in the Dubai Health Authority, you and your family have the following Responsibilities:
- Respect the hospital’s / center’s rules and regulations.
- Show consideration for others and deal with other patients and staff with respect.
- Respect the privacy and comfort of other patients.
- Provide complete and accurate information about present complaints, past illness, previous hospitalization and treatment and any known drug allergy.
- Follow the treating doctor’s instructions.
- Hold the responsibility for refusing or not following the treatment plan, after being informed about the potential consequences of this decision
- Avoid delay in taking appointment from the Appointment Office/ Medical Records Section, as soon as it is requested by the doctor.
- Attend the appointment on time. If you want to cancel it, inform the Appointment Office 48 hours in advance.
- Respect the priority given to emergency cases.
- Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene etc…
- Ensure that financial obligations due for DHA are fulfilled promptly (if any).
- Give requested samples and attend medical check up on time.
- Avoid bringing valuable personal belongings to the hospital/specialized center